FAQs

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FAQs – TrueWay Tec

Where is TrueWay Tec Located?

Trueway Tec is located in Ningbo, Zhejiang, China. An important port city close to Shanghai and Yiwu. Here we have abundant supplier resources, including Chinese commodity industrial areas such as Jiangsu, Shanghai, Yiwu, and Wenzhou.

Can I customize our own brand?

Certainly. We support and welcome your product customization. Not only that, our MOQ is also very low. If necessary, please feel free to contact us at any time.

What about warranty? How it works?

We offer Warranty at different times for different products. If there is any problem during use, please record it through video/photo and send it to us. We will reply within 1 working day and help you solve the problem.

Is TrueWay Tec a trading company? Or factory?

TrueWay tec is an experienced trading company. The founder has been engaged in export trade for more than 10 years. Not only about exporting, packaging, but even technology. As long as the price is right and the products are excellent, I believe you can’t refuse us.

Samples? When will I get the item?

We can provide samples. We will use FedEx/UPS/DHL air shipping to ship. Normally you will receive the product within 20 days.

What products do TrueWay Tec have?

Our existing products include: solar air conditioners, solar inverters, solar water pumps, solar panels, batteries, lithium batteries, etc. If you have any items that you would like us to purchase for you, you are welcome to contact us at any time. We will help you find the product you want.

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